Donation Refund Policy
Last updated: [05-02-2026]
Al-Imdaad Trust values the trust and generosity of our donors. Donations made to Al-Imdaad Trust support healthcare services, medical aid, dialysis care, eye care programs, and emergency assistance for underserved communities.
General Policy
All donations to Al-Imdaad Trust are voluntary and typically non-refundable. Once a donation is successfully processed, it is allocated toward our charitable programs and operational activities.
Exceptions for Refunds
A refund may be considered only under the following circumstances:
- A duplicate donation was made due to a technical error
- An incorrect donation amount was entered by mistake
- A transaction was completed without the donor’s authorization
Refund requests must be submitted within 7 days of the donation date.
How to Request a Refund
To request a refund, please contact us with the following details:
- Full name of the donor
- Date and amount of donation
- Transaction reference number
- Reason for the refund request
Email: alimdaadtrust@gmail.com
Phone: +91-9622-883-583
All refund requests will be reviewed by Al-Imdaad Trust, and the decision of the Trust will be final.
Processing of Refunds
If approved:
- Refunds will be processed using the original payment method
- Processing time may take 7 to 10 working days, depending on the payment gateway or bank
- Transaction charges or gateway fees, if any, may be deducted from the refunded amount
Tax Exemptions
Once a donation receipt has been issued or a tax exemption benefit has been claimed, refunds may not be possible.
Changes to This Policy
Al-Imdaad Trust reserves the right to update or modify this Donation Refund Policy at any time without prior notice. Any changes will be reflected on this page.
Contact Us
For any questions related to donations or refunds, please reach out to us:
Al-Imdaad Trust
Opp. Bemina Woolen Mills, Qamarwari, Srinagar
Email: alimdaadtrust@gmail.com
Phone: +91-9622-883-583